JapanManufacturing2024 – ongoingToshiba
Microsoft 365 Copilot rollout with Viva Insights
Toshiba expands Copilot from a 400-person trial to about 10,000 employees
Problem
Under a revitalization plan announced in May 2024, Toshiba set a goal of an operating margin of 10% by March 2027 and looked for ways to raise work efficiency.
Approach
Toshiba ran a trial with 400 employees, of whom 95% used Copilot in actual work. It then deployed Copilot to about 10,000 people, raised from an initial target of 5,000. It used Microsoft 365 usage logs and Viva Insights to support adoption, built a use-case catalog, and charged licenses to the budgets of the departments that benefit.
Results
Takeaway
Charging licenses to benefiting departments and publishing a use-case catalog were Toshiba's adoption tools. Microsoft reported 5.6 hours saved per person in the trial but was unclear about the measurement period.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft describes Toshiba's move from a 400-person trial to a rollout of about 10,000 Copilot users. Toshiba charged licenses to benefiting departments and published a use-case catalog. Microsoft reported 5.6 hours saved per person in the trial.
Full details are in the original sources.