AustraliaTechnology and telecom2023 – ongoing

TPG Telecom

AI-powered network analytics on Ericsson Expert Analytics and EXPO

TPG Telecom began phasing in Ericsson AI analytics that monitors around 5 million mobile subscribers

In progressPress reporting

Problem

TPG needed end-to-end visibility of its 4G, 5G, fixed wireless and IoT services to find and fix network and customer issues.

Approach

TPG adopted Ericsson's cloud-based Expert Analytics and EXPO service assurance tools, with software probes in its Ericsson dual-mode 5G core. The AI is meant to recommend fixes, and troubleshooting runs in one application. The first phase gives insights through probing and event-based monitoring, with automatic issue detection planned later.

Results

around 5 million subscriberssubscribers the solution was monitoring at the time, per iTnewsPress reporting[1]

Takeaway

TPG started with monitoring and added automation in later phases. No performance results were reported.

Sources

TPG phases in AI-powered network analysis
iTnews15 Aug 2023News article

Source summaries

[1]iTnews15 Aug 2023

iTnews reported TPG's phased rollout of Ericsson's AI-powered analytics. The first phase was monitoring around 5 million subscribers, with more coverage and automatic issue detection planned.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026