SwedenFinance and insurance2020 – ongoingTryg
Ebbe customer-service agent at Swedish subsidiary Moderna
Tryg launched Ebbe in Sweden 3 weeks after the pandemic's first wave reached Europe
Problem
Pandemic travel questions brought forward Tryg's Swedish chatbot rollout.
Approach
Tryg launched Ebbe at Moderna in April 2020 using boost.ai. It covered all product areas by June.
Results
No published figures
Takeaway
Authenticated access supported policy-related tasks.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
[1]boost.ai29 Feb 2024
Boost.ai described Ebbe's accelerated launch. It reported account access through API integrations.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
