UkrainePublic sector2025 – ongoingMinistry of Digital Transformation of Ukraine
Diia.AI public-service and document assistant
Ukraine reported 35,000+ Diia.AI users and over 1,000 official documents issued through chat
Problem
Citizens needed to find government services and obtain official documents. The ministry added a conversational route to these tasks.
Approach
The ministry launched Diia.AI in partnership with Google. It used Gemini 2.0 Flash on Vertex AI to interpret questions and deliver government services in chat. The ministry said personal data stayed within Diia's processing perimeter and was not sent to Gemini.
Results
Takeaway
Document issuance gave the assistant a completed service transaction to count alongside user adoption.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
The ministry described Diia.AI's Google technology and document services. It reported 35,000+ users and over 1,000 documents generated through chat.
Full details are in the original sources.
