Hong KongEducation2023 – ongoingUniversity of Hong Kong
Undergraduate course-selection chatbot
HKU's course-selection chatbot reached more than 2,000 users
Problem
Students needed course requirements and timetable information.
Approach
HKU deployed a course-selection chatbot using Azure OpenAI Service. Answers included reference documents.
Results
more than 2,000users from August 1 to September 19, 2023, per HKU
Takeaway
Usage peaked during course selection and changes.
Categories
- Size
- Large enterprise
- Industry
- Education
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]HK0116 Oct 2023
HK01 reported course-selection functionality and HKU's usage figures. More than 2,000 users accessed the assistant during the stated period.
[2]Microsoft19 Oct 2023
Microsoft identified undergraduate course selection as a deployed HKU chatbot application. It stated that HKU's chatbots used Azure OpenAI Service.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
