South KoreaEducation2026 – ongoingHallym University
Academic and admissions information AI assistant
Hallym University opened an academic and admissions assistant supporting at least 7 languages
Problem
Repeated telephone enquiries about academic procedures occupied administrative staff. Students needed guidance outside office hours, including assistance in languages other than Korean.
Approach
Hallym University launched the assistant through its website in February 2026. It interpreted questions and answered from current university rules and notices, supplying supporting sources. Both undergraduate and graduate students could use it, while personalised services initially covered graduate students.
Results
Takeaway
The assistant extended access to administrative information. The university did not disclose reductions in telephone enquiries or staff workload.
Categories
- Industry
- Education
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
CBS reported Hallym University's launch of a website assistant for academic and admissions enquiries. The university described continuous availability and support for at least 7 languages, without reporting workload measurements.
Full details are in the original sources.