United KingdomEducation2025 – ongoingUniversity of Oxford
Microsoft 365 Copilot pilot in IT Services
Oxford piloted Copilot across an IT Services department of over 400 staff, with employees reporting time savings
Problem
Oxford wanted to improve staff productivity while protecting sensitive information. IT staff handled repetitive document and meeting tasks.
Approach
Oxford bought Microsoft 365 Copilot licences for all IT Services staff. It supported the pilot with onboarding sessions and Teams channels for sharing prompts. Staff used document summaries and meeting transcription within their existing Microsoft environment.
Results
Takeaway
Staff described useful time savings, but Microsoft did not report a measured department-wide productivity gain.
Categories
- Size
- Large enterprise
- Industry
- Education
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described a department-wide pilot covering over 400 IT Services staff. Named employees reported time savings from summaries and meeting support.
Full details are in the original sources.