United StatesHealthcare and life sciences2023 – ongoingUniversity of Pennsylvania
coordn8 AI-assisted fax intake at Penn Medicine
Penn Medicine reported fax processing falling from 2 minutes to about 40 seconds
Problem
Staff manually processed incoming faxes and filed documents in electronic patient records. This work consumed time during new-patient intake.
Approach
Penn Medicine's transformation team built coordn8 to automate fax intake and filing with AI assistance. Staff tested it during a 2023 pilot before expansion across departments. The system also included digital consent, whose benefits were separate from fax processing.
Results
Takeaway
The reported fax savings came from handling an existing communication channel within the patient-record workflow.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Penn Medicine described coordn8's deployment for fax filing and digital consent. It reported shorter fax processing and cumulative staff hours saved, alongside separate consent-processing results.
Full details are in the original sources.