United StatesPublic sector2024 – ongoingU.S. Department of State
State Chat employee generative AI platform
State Chat reached more than 50,000 users as staff built meeting assistants
Problem
Meeting participants had to search extensive documentation for practical event information. State employees also needed help applying generative AI to their work.
Approach
The department expanded State Chat from a pilot to department-wide availability. Staff created custom GPTs containing event schedules and reference materials. An AI Champions program trained colleagues across embassies and domestic offices.
Results
Takeaway
Broad availability was followed by work on training and governance. Reported usage did not establish how much employee time was saved.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Fletcher reported more than 50,000 users and approximately 20,000 weekly users. She described event-specific GPTs and staff training.
Full details are in the original sources.