United StatesTechnology and telecom2026 – ongoing

Vertex Inc.

Internal AI tools for engineering and delivery teams

Vertex said AI tools raised engineering efficiency 34% and cut e-invoicing onboarding time by about half

In progressCompany's own claim

Problem

Vertex, a tax software maker, wanted its engineers and delivery teams to build and onboard faster. E-invoicing mandates in Europe made onboarding speed a priority.

Approach

Vertex rolled out AI tools to its engineering and delivery teams in 2026. It also used AI to generate e-invoicing business rules. The CEO reported internal measurements on the second-quarter 2026 earnings call.

Results

34%improvement in engineering efficiency across the majority of teams, per Vertex's internal measurementsCompany's own claim[1]

30%increase in pull request merge rates from a January baseline, as stated by Vertex's CEOCompany's own claim[1]

about 50%reduction in onboarding time from AI-supported generation of e-invoicing business rules, as stated by Vertex's CEOCompany's own claim[1]

Takeaway

The gains are internal measures against a January baseline. Management said AI-attributable revenue was not yet material.

Sources

Vertex (VERX) Q2 2026 Earnings Call Transcript
The Motley Fool10 Aug 2026News article

Source summaries

[1]The Motley Fool10 Aug 2026

Transcript of Vertex's second-quarter 2026 call, held on 3 August 2026. CEO Christopher Young cited a 34% improvement in engineering efficiency across most teams and a 30% rise in pull request merge rates from a January baseline. He also said AI-supported e-invoicing rule generation cut onboarding time by about 50%.

Full details are in the original sources.

Added 2 Nov 2026 · Updated 2 Nov 2026