AustriaPublic sector2017 – ongoingCity and State of Vienna
WienBot municipal information assistant
Vienna connected WienBot to public datasets to answer municipal-service questions
Problem
Residents needed practical information about municipal services and local transport. Useful answers depended on information held in different city datasets.
Approach
Vienna provided WienBot through its city app, accepting spoken or typed questions. The assistant used public-data interfaces for route planning and live transport information. City map datasets helped it locate nearby facilities.
Results
No published figures
Takeaway
Existing public-data interfaces supplied information for the assistant without requiring a separate dataset for each service.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Vienna described how WienBot used municipal open-data interfaces to answer questions in its city app. It reported service capabilities and avoided development work, without quantifying savings.
Full details are in the original sources.
