VietnamPublic sector2025 – ongoingMinistry of Public Security
Public-administration AI assistant on VNeID
Vietnam's public-security ministry reported nearly 100,000 interactions with its VNeID AI assistant after 1 week
Problem
Citizens needed help finding administrative procedures and required documents. Changes to local administrative boundaries also created a need for reliable guidance.
Approach
The ministry's C06 department worked with CMC to integrate an AI assistant into VNeID. It supplied procedure information and guidance on local policies. Procedure reminders and automatic service suggestions remained planned features.
Results
Takeaway
Early interaction volume showed use of the service. It did not establish whether citizens completed procedures faster.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Conversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
The government publication described C06 and CMC's operating administrative assistant. It reported nearly 100,000 interactions after 1 week and distinguished current guidance from planned proactive features.
Full details are in the original sources.
