AustraliaEnergy and utilities2024 – ongoingWater Corporation
Generative AI for SAP support automation playbooks
IBM reported 30% less playbook development effort and cost at Water Corporation
Problem
Maintaining SAP environments required repeated manual support work. Startup and shutdown involved clearing queues and rescheduling services.
Approach
During SAP modernization, infrastructure architects used IBM watsonx Code Assistant to turn English instructions into automation code recommendations. They bundled support operations into Ansible playbooks using Red Hat Ansible Lightspeed.
Results
Takeaway
The reported AI benefit concerned creating automation playbooks. Annual support-hour savings covered the broader automation strategy.
Categories
- Industry
- Energy and utilities
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
IBM attributed a 30% reduction in playbook development effort and costs to watsonx Code Assistant. IBM and Water Corporation separately estimated roughly 1,500 annual support hours saved through the overall automation strategy.
Full details are in the original sources.
