United StatesHealthcare and life sciences2020 – ongoing

WellSpan Health

Nuance DAX ambient clinical documentation

94% of surveyed WellSpan physicians using DAX reported better patient interactions

WorkingCompany's own claimVendor ↗

Problem

Clinical documentation added administrative work and divided physicians' attention during patient visits.

Approach

WellSpan first deployed Nuance DAX in 2020 to automate clinical documentation. In 2024, it announced the addition of DAX Copilot embedded in Epic. Copilot used ambient and generative AI to draft visit summaries for clinician review.

Results

94%surveyed physicians using DAX who reported improved patient interactions, according to WellSpan's surveyCompany's own claim[1]

85%surveyed physicians using DAX who reported better work-life balance from reduced documentation workloadsCompany's own claim[1]

Takeaway

The satisfaction findings concerned existing DAX use. They did not establish the incremental benefit of the Copilot upgrade.

Sources

WellSpan Health Advances Its Leadership in Delivering Exceptional Provider and Patient Experience with Nuance DAX Copilot
Nuance Communications7 Mar 2024Vendor publication

Source summaries

[1]Nuance Communications7 Mar 2024

Nuance announced WellSpan's addition of DAX Copilot following its initial DAX deployment in 2020. It cited WellSpan survey findings of improved patient interactions for 94% of physician respondents and better work-life balance for 85%.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026