New ZealandHealthcare and life sciences2026 – ongoingWhakarongorau Aotearoa
Copilot policy-search assistant and support-team administration
Whakarongorau's Copilot policy assistant reached roughly 30% of the organization
Problem
Whakarongorau staff found searching internal policies slow and frustrating. Administrative work also consumed staff time.
Approach
Its innovation lead built a Microsoft Copilot Studio agent that searched clinical and technical policies alongside other internal guidance. Support teams also adopted Microsoft 365 Copilot for administrative work and shared prompts through internal channels.
Results
Takeaway
The policy assistant and general Copilot tools supported different workflows. Their adoption rates describe different user populations.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft reported adoption of an internal policy-search agent and daily Copilot use among licensed staff. It also described reduced time for some back-office tasks.
Full details are in the original sources.
