United StatesFood and restaurants2022 – ongoingThe Wonderful Company
Digital interaction intelligence for process improvement
The Wonderful Company used Soroco to identify approximately 12,000 hours of potential process improvements
Problem
The Wonderful Company needed a more factual view of employees' work to select automation opportunities. Its improvement teams wanted to understand how tasks were performed across applications.
Approach
The company began a digital interaction intelligence pilot with Soroco in 2022. Its teams examined order entry and closing work, alongside shipping processes. Soroco trained internal staff, while the digital transformation team secured funding for the work.
Results
Takeaway
The identified hours represented potential benefits rather than realized savings. Converting findings into actionable work was reported separately from identifying opportunities.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Everest Group described Wonderful's 2022 pilot and subsequent use across internal processes. It reported approximately 12,000 hours of potential benefits and nearly 75% of findings converted into actionable items.
Soroco described Scout as an AI model that analyzes interactions between teams and software. The model identified work patterns and connected interaction data with business outcomes.
Full details are in the original sources.