Workday
AI-assisted recruiting administration
Workday's recruiting leader reported 24,000 hours recovered in nine months
Problem
Recruiters spent substantial time screening applications and coordinating interviews. Growing application volumes added to the administrative workload.
Approach
Workday used its Recruiting Agent to compare applicants' skills with job requirements and rank matches with visible reasoning. Its Candidate Experience Agent handled scheduling and candidate questions. The team adjusted its processes and retrained staff as responsibilities changed.
Results
Takeaway
Workday reported redeploying the recovered capacity without reducing recruiting headcount.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- AI agentsConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Workday's talent acquisition leader described internal recruiting agents and changes to recruiters' roles. She reported 24,000 hours recovered over nine months and roughly 40% more recruiter capacity, without a headcount reduction.
Full details are in the original sources.