SwitzerlandManufacturing2025 – ongoingABB
ABBY internal employee knowledge assistant
ABB reported more than 35,000 users of its internal Abby assistant by 2025
Problem
ABB employees needed to find company information and produce work using internal systems. The company also needed to support responsible use of generative AI across its workforce.
Approach
ABB developed Abby internally and connected it to company libraries and systems. Employees used it to search internal and public information and create content. The assistant also supported presentations using ABB templates.
Results
Takeaway
ABB disclosed substantial employee usage, but did not quantify the assistant's effect on time spent answering questions.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
ABB described Abby's connections to internal information and its content-generation functions. It reported employee usage and conversation totals as of 2025.
Full details are in the original sources.
