SwitzerlandManufacturing2026 – ongoingSulzer
Microsoft 365 Copilot in employee workflows
Sulzer reached around 80% weekly activity among Copilot users, its training partner reported
Problem
Sulzer wanted employees to use Copilot in everyday work. It needed to identify useful applications and build staff confidence as access expanded.
Approach
Sulzer worked with Storyals on introductory sessions and role-specific training. Employees received on-demand courses and practical coaching. A legal-team pilot later introduced agent building, with users experimenting with retrieval agents and workflow support.
Results
Takeaway
The reported result measured regular use among Copilot users. It did not quantify time saved or cover the whole workforce.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovationOrganization and work practices
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Storyals described its training work supporting Sulzer's Copilot rollout. It reported around 80% weekly activity among Copilot users and described a legal-team agent-building pilot.
Full details are in the original sources.
