ChinaConsumer goods2025 – ongoingAnker Innovations
AI voice agents for US and UK post-sales support
Anker's support voice agents achieved an 80.4% resolution rate, Retell reported
Problem
Anker faced rising support-call volumes. Earlier chatbots and telephone menus did not meet its conversational-quality standards.
Approach
Anker selected Retell AI for first-line post-sales telephone support. Voice agents handled real customer calls in the United States and United Kingdom, including after-hours inquiries.
Results
80.4%case resolution rate, per Retell AI
63customer net promoter score, per Retell AI
Takeaway
The pilot measured resolution and customer sentiment. Retell did not disclose the call sample or measurement period.
Categories
- Industry
- Consumer goods
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AIGenerative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
[1]Retell AI2 Dec 2025
Retell described deployed post-sales voice agents. It reported an 80.4% resolution rate and customer NPS of 63.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
