BelgiumPublic sector2024 – ongoingCity of Antwerp
Microsoft 365 Copilot employee pilot
Antwerp's Copilot pilot reported average savings of 96 minutes per employee per week
Problem
Antwerp wanted to test AI's value in administrative work while controlling how employees used municipal data. It limited the pilot to defined uses.
Approach
The city began a Microsoft 365 Copilot pilot in late 2024 with Microsoft and Wortell. Participants included 300 city employees and 50 Digipolis staff. They tested meeting summaries and email drafting, supported by training webinars.
Results
Takeaway
The reported savings came from a restricted pilot. They did not establish the effect of a citywide rollout.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Wortell described Antwerp's Copilot pilot and the training provided to participants. It reported average savings of 96 minutes per city employee per week.
Full details are in the original sources.
