United StatesHealthcare and life sciences2025 – ongoingArdent Health
Ambience Healthcare ambient AI for clinical documentation
Ardent Health's clinicians reached 1 million encounters supported by ambient AI documentation
Problem
Clinicians at Ardent, which runs 30 hospitals and about 280 sites of care, spent hours each week on documentation in the Epic record system.
Approach
Ardent piloted Ambience Healthcare's ambient AI among ambulatory providers and then rolled it out across its ambulatory network, with nurses, emergency departments and inpatient units planned next. By July 2026 physicians and advanced practice providers had used it in 1 million encounters.
Results
Takeaway
Ardent reported usage from Epic data, and utilization was the headline measure. The release did not give a dollar return.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Ardent's release says its physicians and advanced practice providers reached 1 million encounters supported by Ambience Healthcare's platform. It reports use in 87% of ambulatory encounters, against industry benchmarks of about 40-45% cited by Ardent, and more than three hours a week saved per provider by EHR data.
Full details are in the original sources.