IndonesiaFinance and insurance2024 – ongoingBank Danamon
Generative AI copilot in HR processes on SAP SuccessFactors
Bank Danamon added SAP's Joule copilot to its HR systems for candidate matching and engagement insights
Problem
Danamon has about 8,000 employees. Its HR team had already automated routine requests on SAP SuccessFactors and wanted help with recruitment and employee engagement.
Approach
The bank added SAP Business AI, including the generative AI copilot Joule, to its SuccessFactors HR processes. The AI matches candidates to roles and gives insights on employee engagement. Danamon had used SuccessFactors since 2017.
Results
No published figures
Takeaway
Danamon built the AI on an HR platform it had run for years. SAP reported no results for the AI itself, only expected gains in recruitment and engagement.
Categories
- Industry
- Finance and insurance
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
SAP announced that Bank Danamon had integrated SAP Business AI, including Joule, into its HR processes. The stated uses are personalised candidate matching and engagement insights. SAP described the benefits as expected and gave no figures for the AI.
Full details are in the original sources.
