ChinaFinance and insurance2025 – ongoingBank of Chengdu
RAG assistant for bill-financing staff
Bank of Chengdu used RAG to answer bill-business questions
Problem
Complex bill-business rules required manual lookup.
Approach
The bank built an LLM assistant with retrieval and a vector database. It answered relationship managers' procedural and regulatory questions.
Results
No published figures
Takeaway
Reported reductions in lookup time and errors were unquantified.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge managementFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]China Ebanking Network24 Feb 2025
The report described the bank's deployed bill-business assistant. It reported qualitative efficiency and accuracy improvements.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026