BelgiumFinance and insurance2025 – ongoingBelfius
Internal ChatGPT platform and Microsoft Copilot for employees
Belfius reported rolling out Microsoft Copilot to more than 300 employees
Problem
Belfius wanted employees to spend more time on higher-value work. It also needed a secure way for staff to request information using generative AI.
Approach
The bank made an internal ChatGPT platform available to employees. It also rolled out Microsoft Copilot with extensive training and supporting guidance.
Results
Takeaway
Belfius disclosed the reach of its Copilot rollout, without reporting measured productivity gains for these employee tools.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Belfius reported an available internal ChatGPT platform and a Copilot rollout covering more than 300 employees. It described training and guidance accompanying the rollout.
Full details are in the original sources.
