SwitzerlandEnergy and utilities2025 – ongoingBKW
Edison assistant for internal knowledge and communications
BKW processed media inquiries 50% faster with Edison, according to Microsoft
Problem
BKW needed to make internal information useful through AI while meeting strict security and compliance requirements. Its communications team also wanted to respond to media inquiries faster.
Approach
BKW built Edison internally on Microsoft Azure with support from Microsoft. The platform combined semantic search over internal content with generative AI. The team tested a communications application before making Edison available as an employee chatbot.
Results
Takeaway
The first measured result concerned media-inquiry processing. Wider employee use did not establish the same time saving across other tasks.
Categories
- Size
- Large enterprise
- Industry
- Energy and utilities
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described BKW's internally developed Edison platform and its phased rollout. It reported 50% faster processing of media inquiries in the initial corporate-communications application.
Full details are in the original sources.
