United KingdomEnergy and utilities2026 – ongoingCentrica
Copilot agent for email-policy compliance
Centrica's email-policy agent saved employees hundreds of hours a year, according to Microsoft
Problem
Employees needed to check whether email content complied with company policies. These checks took time during everyday work.
Approach
Centrica enabled employees to create simple agents with Agent Builder inside Microsoft 365 Copilot. One agent checked email content against company policies. Microsoft reported that it saved employees hundreds of hours annually.
Results
Takeaway
The reported benefit concerned a specific email-checking task. Savings from Centrica's wider application programme cannot be attributed to this agent.
Categories
- Size
- Large enterprise
- Industry
- Energy and utilities
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Centrica's employee-built agents within Microsoft 365 Copilot. It attributed hundreds of employee hours saved annually to an agent that checked email content for policy compliance.
Full details are in the original sources.
