United StatesTechnology and telecom2019 – ongoingBroadcom
Moveworks employee IT support assistant
Broadcom's CIO reported 20% autonomous IT resolution within the first few weeks
Problem
Broadcom needed faster IT support for its global workforce.
Approach
Broadcom deployed Moveworks for employee IT support. The supplier combined natural language understanding with machine learning and process automation to interpret requests and resolve supported issues.
Results
20%IT resolution rate within the first few weeks, according to Broadcom's CIO in a Moveworks release
Takeaway
Broadcom reported resolution rates from the first few weeks of deployment. Its CIO said the tool required no custom dialogue flows or scripts.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- IT and R&D
- Innovation type
- Process innovation
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
[1]Moveworks17 Apr 2019
Moveworks named Broadcom as an existing deployment. Broadcom CIO Andy Nallappan reported 20% resolution rates within the first few weeks.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026