United StatesTechnology and telecom2020 – ongoingProcore
Bolt employee IT support assistant using Moveworks
More than 80% of Procore employees used Bolt to resolve IT issues, Moveworks reported
Problem
Employees sought IT help through scattered channels. Support staff struggled to keep track of requests and direct employees to relevant resources.
Approach
Procore launched Bolt in Slack in June 2020. Moveworks used natural-language understanding to match requests with solutions and act through connected systems. Requests were either resolved automatically or turned into tickets.
Results
Takeaway
Bolt brought support into employees' existing Slack workflow. The adoption figure measured employees who used it, rather than the share of tickets resolved automatically.
Categories
- Industry
- Technology and telecom
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Moveworks described Bolt's Slack deployment and connections to Procore's IT systems. It reported that more than 80% of employees had used the assistant to resolve IT issues.
Full details are in the original sources.