MalaysiaTechnology and telecom2021 – ongoingCelcomDigi
Sophia digital employee
CelcomDigi said Sophia processed law-enforcement requests within an hour
Problem
Law-enforcement requests took days.
Approach
Sophia began as automation in 2021. Generative and agentic AI were added later.
Results
within an hourrequests previously taking 5 to 6 days, per CelcomDigi
Takeaway
Reported savings covered a system combining automation and AI.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Digital News Asia8 Sep 2025
Executives described Sophia's development. They reported faster request processing.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
