United StatesTechnology and telecom2026 – ongoingNew Relic
NOVA employee knowledge and workflow assistant
New Relic's NOVA handled over 1,000 daily queries with 80% reported response accuracy
Problem
Engineers searched documentation scattered across internal systems. Some information requests took more than a day.
Approach
New Relic worked with the AWS Generative AI Innovation Center to develop NOVA over eight weeks. The assistant used Amazon Bedrock and Kendra to retrieve company knowledge and connected agents to internal workflows. Employees could request permissions or query connected business systems through the assistant.
Results
Takeaway
NOVA combined document retrieval with operational actions, while its reported response accuracy remained 80%.
Categories
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
AWS described joint development of NOVA for employee knowledge retrieval and operational tasks. It reported over 1,000 daily queries and 80% response accuracy.
Full details are in the original sources.