United KingdomEnergy and utilities2024 – ongoingScottish Water
Microsoft 365 Copilot for meeting summaries and document preparation
Scottish Water reported around 200 hours saved in its best week using Microsoft 365 Copilot
Problem
Meeting minutes and document preparation took staff time away from water-service work.
Approach
Scottish Water introduced Microsoft 365 Copilot through an early access program. Staff used it in Teams to question meeting transcripts and prepare summaries. They also used it to draft documents and emails in Word and Outlook.
Results
Takeaway
The reported saving covered the best week across participating users. It was not an average weekly saving or a result from a workforce-wide rollout.
Categories
- Industry
- Energy and utilities
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Scottish Water's early access deployment for administrative work. A Scottish Water executive reported around 200 hours saved in the best week across Copilot users.
Full details are in the original sources.
