United KingdomFinance and insurance2025 – ongoingCharities Aid Foundation
Microsoft Copilot for executive accessibility
Charities Aid Foundation used Copilot to improve its blind chief executive's access to information
Problem
Chief executive Neil Heslop, who is blind, relied on assistive technology to manage information and carry out his responsibilities. Access to documents was part of his daily executive work.
Approach
Phoenix helped Heslop use Microsoft Copilot in his working practices. The supplier reported improvements in accessibility and collaboration at the charity.
Results
No published figures
Takeaway
Accessibility was a concrete use for an executive AI assistant. The supplier reported benefits without publishing a measured productivity result.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
The supplier group described Phoenix's work helping CAF chief executive Neil Heslop use Microsoft Copilot. It reported better accessibility and collaboration without quantifying the improvement.
Full details are in the original sources.