United KingdomFinance and insurance2026 – ongoingScottish Building Society
Generative AI within its existing core-banking environment
SBS reported approximately 30–40% faster responses at Scottish Building Society after deploying AI Foundation
Problem
Scottish Building Society had limited internal resources to develop AI. It also needed to keep banking data within its controlled environment.
Approach
The society adopted generative AI from its existing core-banking supplier, SBS. SBS reported that AI Foundation was running in production on AWS, using banking data within the institution's environment. The supplier described faster responses with consistent outputs and an audit trail.
Results
Takeaway
SBS did not identify the workload or measurement baseline behind the response-time improvement. Autonomous banking workflows remained a future extension.
Categories
- Size
- Small business
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
SBS named Scottish Building Society as a production customer and reported faster responses. It distinguished the operating generative AI platform from autonomous workflows planned for later.
The society's chief executive explained why it chose AI from its existing supplier. He described a workforce of 100 and preparatory work on governance and data access.
Full details are in the original sources.