United StatesManufacturing2023 – ongoingCharter Manufacturing
Custom GPT assistants for technical knowledge
Charter Manufacturing used Custom GPT knowledge assistants within an AI program reaching 375+ enterprise users
Problem
Employees needed access to specialist knowledge held in technical manuals and internal documents. Junior employees needed a way to find information without relying entirely on experienced colleagues.
Approach
Charter created departmental Custom GPTs that employees queried in natural language. Its broader AI program began with 20 nominated subject-matter experts in early 2023 and grew to 375+ enterprise users. A review team approved tools separately for general use and confidential information.
Results
Takeaway
The reported user count covered the broader enterprise AI program, rather than usage of the knowledge assistants alone.
Categories
- Industry
- Manufacturing
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Charter's software engineering automation lead described departmental knowledge assistants and the company's tool approval process. He reported that the broader program grew from 20 initial experts to 375+ enterprise users.
Full details are in the original sources.