ChinaFinance and insurance2024 – ongoingChina Minsheng Bank
Employee knowledge search
Minsheng reported more than 15,000 employees using AI knowledge search by the end of 2024
Problem
Employees needed internal policy information.
Approach
Minsheng unified knowledge management. LLMs supported employee searches.
Results
>15,000employees using search by end-2024
Takeaway
The search service brought policies, regulations, internal procedures and product manuals into a unified knowledge system. The employee count measured usage rather than time saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]China Minsheng Bank3 Apr 2025
Minsheng described knowledge search. Usage exceeded 15,000 employees.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026