United StatesProfessional services2023 – ongoingCity Facilities Management US
Automated technician scheduling
City Facilities Management automatically scheduled more than 52% of work orders after replacing manual scheduling
Problem
City tracked technician schedules and work orders manually across disconnected systems. Its expanding US business strained these processes.
Approach
City rolled out Dynamics 365 with Resource Scheduling Optimization. The system assigned technicians using skills, certifications and job requirements. Staff could revise assignments.
Results
more than 52%share of work orders automatically scheduled through RSO, replacing fully manual scheduling, per Microsoft
Takeaway
City automated more than half of scheduling while retaining staff control over assignments.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Optimization
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]Microsoft23 Aug 2024
Microsoft described City's scheduling rollout. Its product director reported that RSO automatically scheduled more than 52% of work orders.
Full details are in the original sources.
Added 4 Nov 2026 · Updated 4 Nov 2026