GermanyPublic sector2024 – ongoingCity of Munich
MUCGPT employee assistant
Munich reported more than 15,000 employees regularly using MUCGPT
Problem
Munich wanted city employees to have secure access to generative AI for text-based work. Tasks included drafting correspondence and summarizing long documents.
Approach
The city put MUCGPT into production in March 2024. Its 2026 update added a revised interface and assistants that employees could create and share for recurring tasks. The update also supported connections to other systems through MCP.
Results
Takeaway
Munich reported substantial recurring use. The usage figures did not measure time saved or improvements in service quality.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Munich described the second version of its internal AI assistant. It reported more than 15,000 regular employee users and over 10,000 daily chat interactions following the March 2024 production launch.
Full details are in the original sources.