United StatesHealthcare and life sciences2025 – ongoingClariti Diagnostics Laboratories
LifeHealth virtual medical assistant for lab requisitions and reporting
Clariti Diagnostics cut nursing time on lab paperwork by 60% with an AI medical assistant
Problem
Clariti Diagnostics Laboratories, a clinical lab in Columbus, Ohio, serves long-term care providers. Lab requisitions, specimen dispatching, billing and results reporting involved heavy paperwork for facility nurses. Labeling errors led to redraws.
Approach
Clariti used the LifeHealth virtual medical assistant from IBM partner CTI Global, built on IBM watsonx. It connects to electronic health record systems and automates requisitions, phlebotomy dispatching, billing and results reporting. watsonx Orchestrate coordinates the AI agents, lab systems and staff workflows, and Clariti's workflows are now fully digital.
Results
Takeaway
The gains came from taking paperwork off the customer's staff, not only the lab's own. Fewer labeling errors also meant fewer repeat draws.
Categories
- Size
- Small business
- Industry
- Healthcare and life sciences
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- AI agents
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
IBM reports that Clariti Diagnostics uses CTI Global's LifeHealth assistant, built on watsonx, to automate lab workflows for long-term care facilities. The page gives a 60% cut in nursing time on lab paperwork and a 50% drop in specimen mislabeling and redraws. It also says turnaround is often same-day.
Full details are in the original sources.