United KingdomFinance and insurance2024 – ongoing

ClearBank

AI for credit payment recovery claims

ClearBank built AI to speed payment recovery claims, expecting 80% less processing time

In progressVendor's case studyVendor ↗

Problem

Claims to recover payments sent in error must be answered within two UK working days. Analysts checked each claim against an 80-page rule document.

Approach

ClearBank trained a system on Azure to apply the payment scheme rules, assess claims and validate or reject them. Analysts and the risk team worked with developers to improve accuracy.

Results

80% (expected)Expected reduction in payment recovery processing timeVendor's case study[1]

Takeaway

ClearBank involved analysts and its risk team in training AI to assess payment recovery claims. The expected 80% reduction in processing time remained a forecast.

Sources

ClearBank harnessing AI to reduce payment recovery time
Microsoft UK Stories18 Dec 2024Vendor publication

Source summaries

[1]Microsoft UK Stories18 Dec 2024

ClearBank trained an AI system to apply payment scheme rules to recovery claims. Microsoft UK reported an expected 80% reduction in processing time.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026