United KingdomProfessional services2023 – ongoingClifford Chance
Private Azure OpenAI assistant for legal and business teams
Clifford Chance began rolling out its private AI assistant after trials with over 1800 users
Problem
The firm wanted AI support for legal and business work while protecting client confidentiality.
Approach
Clifford Chance built Assist on Microsoft's Azure OpenAI platform. Firmwide rollout began in 2023 after trials across business operations and legal practice areas. Qualified lawyers validated AI-generated legal output, and the firm's policy required client consent where appropriate.
Results
Takeaway
The rollout retained professional review of legal output. Trial participation did not establish a measured productivity gain.
Categories
- Industry
- Professional services
- Business function
- Internal work and knowledge managementFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The firm reported that Assist rollout began in 2023 after trials with over 1800 users. It described lawyer validation of legal output and consent requirements for client work.
Full details are in the original sources.