GermanyFinance and insurance2025 – ongoingCommerzbank
cobaGPT employee assistant
Commerzbank made cobaGPT available to more than 30,000 employees
Problem
Commerzbank sought to make employees' daily work more efficient through an internal AI assistant.
Approach
The bank introduced cobaGPT in early March 2025. The chatbot used Microsoft's Azure OpenAI Service. By May, more than 30,000 employees in Germany and abroad had access.
Results
Takeaway
The disclosed figure measured access to the assistant. Commerzbank did not quantify active use or time saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Commerzbank reported that cobaGPT launched in early March and was accessible to more than 30,000 employees domestically and internationally. It described easier daily work without quantifying productivity gains.
Commerzbank identified Azure OpenAI Service as the technology behind cobaGPT. It confirmed that employees in Germany had access from early March 2025.
Full details are in the original sources.