JapanFinance and insurance2023 – ongoingCredit Saison
SAISON ASSIST generative AI assistant and Assist-kun FAQ chatbot
Credit Saison built its own generative AI assistant and Slack FAQ chatbot for about 4,000 employees
Problem
Employees needed help with text summaries and planning ideas, and questions about internal rules and operations went to colleagues.
Approach
The company built SAISON ASSIST in-house on the OpenAI API or Azure OpenAI Service and started operating it in November 2023. Frequently used prompts are saved as templates. Assist-kun, an FAQ chatbot in Slack, started a test in December 2023. Staff with operational knowledge check its answers, and questions it cannot answer are added to the internal FAQ.
Results
No published figures
Takeaway
The company routed unanswered chatbot questions back into the FAQ so the bot could answer them later. It reported no measured results.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
IT Leaders reports Credit Saison's announcement of two in-house tools. SAISON ASSIST began operation in November 2023 for about 4,000 employees and Assist-kun began testing in December 2023. The article gives no usage or time-saving results.
Full details are in the original sources.