JapanFinance and insurance2023 – ongoingLifenet Insurance
Self-built internal LLM for employees
Lifenet Insurance built its own LLM and 87% of its general-track staff used it within about six months
Problem
The online life insurer wanted employees to use generative AI at work. It needed a tool the company ran itself.
Approach
A project team formed in July 2023 and began with an internal text-generation AI system. In July 2024 the company launched an LLM it built for internal use. The development team ran study sessions on how to use it. Staff used it for brainstorming, research, and writing formulas and code.
Results
Takeaway
The two figures cover different groups and dates, so they do not add up. One is a usage rate for 203 general-track staff and the other is an estimate from 56 survey respondents.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The article reported on Lifenet's announcement of its in-house LLM, built after a July 2023 project start and launched in July 2024. It gave 87% use among 203 general-track employees in January 2025. It also gave an estimated saving of about 152 hours from an August 2024 survey of 56 respondents.
Full details are in the original sources.