United StatesTechnology and telecom2026 – ongoingCyera
Claude Cowork agents for event operations and team coordination
Cyera's event confirmations rose from about 105 to over 400 in one day after staff used Claude Cowork agents
Problem
Cyera's marketing team runs more than 1,000 events a year, and staff spent time on list building, follow-ups and ticket checks across many tools. The company wanted a common way for non-engineering teams to work across those tools.
Approach
Cyera standardized on Claude Cowork for staff outside R&D, with Claude Enterprise behind it. Cowork connects to about 40 tools, including Salesforce, Snowflake, Slack and Asana, plus a few in-house MCP servers. Staff built agents for event outreach, Asana meeting follow-ups and Slack message triage, with enablement sessions and office hours.
Results
Takeaway
The gains came from specific agents tied to routine tasks, such as event follow-up and message triage. The company did not say how it measured the time savings.
Categories
- Industry
- Technology and telecom
- Business function
- Marketing and salesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Anthropic's customer story describes how Cyera, a data security company, rolled out Claude Cowork to staff outside R&D and connected it to about 40 tools. It gives results for event confirmations, an Asana meeting organizer and a Slack triage agent. The page carries no date; the Internet Archive first saved it on September 2, 2026.
Full details are in the original sources.