South KoreaManufacturing2026 – ongoing

Daelim Trading

AI voicebot and chatbot for after-sales service

Daelim Trading said AI handled about 36% of customer inquiries in the first half of 2026

WorkingCompany's own claim

Problem

Daelim Trading needed to receive after-sales inquiries outside staffed hours and connect customers with regional service locations. Repetitive questions competed with cases requiring an on-site technician.

Approach

The company deployed AI voice and chat bots in a Channel Talk consultation environment. AI handled routine inquiries around the clock, while cases requiring field service went to designated service locations. Daelim reported the bots' inquiry volume for January through June 2026.

Results

about 36%share of customer inquiries handled by AI in January–June 2026, according to Daelim TradingCompany's own claim[1]

36,095inquiries handled by AI voice and chat bots out of 100,320 total inquiries in January–June 2026Company's own claim[1]

Takeaway

Routine inquiry handling and field-service dispatch operated within the same service process. The reported AI share measured inquiries handled, rather than repairs completed without staff.

Sources

대림통상, 전국 44개 AS 지정점·AI 상담으로 고객 서비스 강화
Edaily15 Oct 2026News article

Source summaries

[1]Edaily15 Oct 2026

Edaily relayed Daelim Trading's account of AI consultation linked to its regional service network. The company said bots handled 36,095 of 100,320 inquiries in the first half of 2026, approximately 36%.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026