South KoreaManufacturing2024 – ongoingRinnai Korea
Voicebot and chatbot intake for after-sales service
Rinnai Korea introduced AI agents to accept service requests 24 hours a day, 365 days a year
Problem
Rinnai Korea needed to accept after-sales service requests for household appliances beyond staffed service hours.
Approach
The company introduced voicebot and chatbot systems for service intake. By November 2024, customers could submit requests through AI agents at any time of day throughout the year.
Results
24/7/365availability of AI-assisted service-request intake, according to Rinnai Korea's reported account
Takeaway
The reported service covered request intake. Rinnai did not disclose a reduction in repair waiting times.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
[1]Maeil Business Newspaper22 Nov 2024
Maeil Business Newspaper reported that Rinnai Korea had introduced voicebots and chatbots. AI agents accepted service requests 24 hours a day, 365 days a year.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
