United StatesFinance and insurance2023 – ongoingDave Inc.
DaveGPT generative AI customer-service chatbot
Dave's DaveGPT chatbot resolved 89% of customer inquiries, its CEO said
Problem
Dave's earlier chatbot, DaveBot, ran on a rules-based model and gave canned answers to customers.
Approach
Dave launched DaveGPT in December 2023, building on its existing partnership with Aisera. Aisera uses OpenAI models to reach large language models, adjust the content and return relevant answers. DaveGPT replaced DaveBot and answers customer inquiries in real time.
Results
Takeaway
Dave moved from scripted replies to a language-model chatbot on a vendor platform it already used. The resolution rate came from the CEO, with no stated method.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Banking Dive reports Dave's launch of DaveGPT, which replaced a rules-based bot. It says the tool was built with Aisera using OpenAI capabilities. CEO Jason Wilk put the resolution rate at 89%.
Full details are in the original sources.