United StatesFinance and insurance2026 – ongoingFlywire
AI auto-resolution of customer support inquiries
Flywire said AI now resolves about 40% of customer inquiries without a human
Problem
Flywire's support team handled a high volume of customer inquiries, with handling time and cost per contact to match.
Approach
Flywire applied AI to customer support so that routine inquiries are resolved automatically. CEO Michael Massaro described the results in his prepared remarks on the first-quarter 2026 earnings call. The call transcript does not name the AI vendor.
Results
Takeaway
Both figures come from the CEO's remarks on an earnings call and were not independently checked.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Transcript of Flywire's first-quarter 2026 earnings call, held 5 May. The CEO said about 40% of customer inquiries were auto-resolved without human intervention and that support handling time and cost per contact fell 30%.
Full details are in the original sources.