United StatesFinance and insurance2026 – ongoing

Figure Technology Solutions

Sierra-built AI agent that re-engages stalled home-equity applicants

Figure said its Sierra AI agent lifted funded-loan conversion 143% for stalled home-equity applicants

WorkingCompany's own claimOfficial ↗

Problem

Many home equity applications stall before closing. Figure cited a Mortgage Bankers Association figure of 49% average pull-through for HELOCs in 2024.

Approach

Figure trained an agent on Sierra's Horizon platform to work inside its loan origination system. The agent contacts stalled applicants by voice and SMS over several days. It helps with steps such as credit check permissions, ID verification and bank account linking, then hands the borrower to a loan officer. Figure planned to offer the integration to network partners over the following months.

Results

143%lift in funded-loan conversion with the agent plus loan officers, compared with loan officers alone, in early results per FigureCompany's own claim[1]

67% moreloan volume funded by borrowers who engaged with the agent, in early results per Figure; the release gives no explicit baselineCompany's own claim[1]

Takeaway

Figure used the agent for follow-up on stalled applications and left the close to loan officers. The results were early and came from Figure's own July 2026 analysis.

Sources

Figure Partners with Sierra to Supercharge Loan Officers with AI Agents That Turn Abandoned Home Equity Applications into Funded Loans
GlobeNewswire (Figure Technology Solutions)10 Sep 2026Company publication

Source summaries

[1]GlobeNewswire (Figure Technology Solutions)10 Sep 2026

Figure's press release describes an agent built on Sierra's Horizon platform that contacts stalled home equity applicants and passes them to loan officers. It reports early results from a Figure analysis done in July 2026, including a 143% lift in funded-loan conversion against loan officers working alone.

Full details are in the original sources.

Added 2 Nov 2026 · Updated 2 Nov 2026